Privacy Policy

Privacy Policy

Last updated: 12/08/2025

At Tails and Trails dog walking we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, contact us, or use our services.

1. Information We Collect

We may collect the following types of personal information:

• Personal details – such as your name, address, phone number, and email address.
• Pet information – including your dog’s name, breed, age, medical needs, and behaviour notes.
• Payment details – where relevant for billing purposes (processed securely via trusted payment providers).
• Technical data – such as your IP address, browser type, and how you use our website (collected via cookies and analytics tools).

2. How We Collect Information

We collect information in the following ways:

• When you complete a contact form on our website.
• When you email, call, or message us directly.
• When you book a service.
• Through cookies and similar technologies when you browse our site.

3. How We Use Your Information

We use your information to:

• Respond to your enquiries.
• Provide our dog walking and pet care services.
• Send booking confirmations, service updates, and reminders.
• Keep records for accounting and legal purposes.
• Improve our website and customer experience.

4. Legal Basis for Processing Data

Under UK GDPR, we process your data based on:

• Contract – to provide the services you’ve requested.
• Consent – where you’ve given permission (e.g., marketing emails).
• Legal obligation – to comply with UK laws.
• Legitimate interests – such as improving our services.

5. Data Sharing

We will never sell your personal data. We may share your data only with:

• Trusted service providers (e.g., payment processors, IT support).
• Authorities if required by law.

6. Data Retention

We keep your data only for as long as necessary to provide services and meet legal obligations.

After that, it will be securely deleted or anonymised.

7. Your Rights

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate data.
• Request deletion of your data.
• Withdraw consent where applicable.
• Object to or restrict processing in certain circumstances.

To exercise these rights, contact us at Reece@tailsandtrail.uk

8. Cookies

Our website uses cookies to improve your browsing experience.

You can control or disable cookies through your browser settings, but this may affect site functionality.

9. Security

We use appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.